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Customers!, you give them an inch, and they think they're your Ruler
On Watchdog last week they reported on a customer who sued a Citroen Dealer under The Sale Of Goods Act, his Citroen C4 Picasso (Ex Demonstrator) had broken down abroad in France on a family holiday,...
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Well that wasn't on my appraisal sheet!
Our head mechanic came in the office and asked me to look at a car in the workshop, some cars were just starting to come through with the new style full plastic wheel trims but the majority of cars had...
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Bobby Ewing doesn't drive an Opel Manta !
The 80’s were great for me, the TV program Dallas was at its height, it was unbelievably popular, and I had the good fortune of bearing a slight resemblance to one of the characters “Bobby Ewing”...
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How I Invented "Connectivity" in the 80's Which Is Now Used In ALL New...
Recently I was invited to a Renault driving day, the first thing I did when I got in to the car was not to fasten my seat belt but to sync my I phone to the I link communications system, then I could...
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1 Careful Owner, and loads of maniacs who just drove it!
Watching Top Gear this week made me laugh a little more than usual, it also brought a wry smile to my face as I recalled something that happened to me in my past, and something that is going to happen...
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You work on commission right? Big Mistake, Big, Huge!"
The Salesman had been watching me through his office window for at least 10 minutes, he was on the phone and I didn’t want to be rude and interrupt him, however when he put the receiver down he was...
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Yippee Ki Yay Mr Customer
I poured her a glass of wine, but before she could take it from my hand I jumped back almost spilling it, she was startled to say the least, I’m not sure what startled her the most, the fact that I had...
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I used to hate Mothers Day, I had tried my best to get it declared a Bank Holiday at work so we could close, but I failed. I was working at a Mercedes Benz garage and we were open till 4.00pm, we were...
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Jap Crap?, nope it was Clap Trap!
I’m 40 years older but I still remember the “Jap Crap” days, everything that came from the Land of the Rising Sun would go rotten and run like a bag of spanners, except that wasn't exactly true. The...
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Honda CRV 2.2 i-DTEC EX 4 WD 6 Speed Manual Road Test Review
Honda CRV “ CRV stands for Compact Recreational Vehicle or Comfortable Runabout Vehicle” I must admit that I am going to find it difficult to be critical of any Honda, I’ve been in the Motor Trade for...
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How the other half live !
To me Children are like Elephants, I like them but I don’t want one of my own, so I don’t see why I should have to play any part in recycling, or endure cars fitted with stop start technology to lower...
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Honda Civic 1.6 i-DTEC ES-T, 6 Speed Manual Road Test Review
So the driver from Honda got me again, before I could take him back to the train station I had to start the car, I searched around for the start button but it was a good old fashioned key in the...
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Clockers, Customers and Imbeciles!
Many years ago my Dad had a Taxi firm, I was in his office when a call came in from a member of the public to say that one of our cars had broken down in a place miles from anywhere referred to as “The...
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Ding Ding Final Round !
I was doing my best to try and forget about the Jury that didn’t find the guy guilty of attacking me, I was telling the truth throughout and anyone with any common sense would be able to see that it...
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Just because I like Top Gear doesn’t mean that I’m a Misogynist, or does it?
When you read my blogs you would probably get the impression that I am a misogynist “Woman Hater” but you would be wrong, I am exactly the opposite! I can find a quality I like about even the most...
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Customer Expectation, Amateur Photographer and The VAT Man
How do you manage customer expectation? I think the answer is you have to do the best “You” can, sometimes it’s not enough. Usually you never know what you did to push the customer over the edge and...
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Jees, I thought my Girlfriend had a long memory!
My new job as Sales Manager had gotten off to a lousy start "I don’t want it ! I would rather walk, it looks like a Geoff! " I said to my Boss! (Reference Geoff Hurst, Hat Trick scorer in England's...
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Just another day in Paradise!
At lunchtime when the sun had gotten too hot, my girlfriend and I had decided to walk up the beach and explore, but first we called at the Beach Bar to rehydrate, while she was finishing her drink, I...
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What’s the exact opposite of a High Pressure Salesman? – It’s Me!
The best way to sell something is to create a need or demand for it Borrowed from the Film “The Wolf of Wall Street” :-Wolf “Sell me that pen” Salesman “Do me a favour write your name down on that...
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Planes, Boats, Automobiles, a Lion Fish and the Maldives
Things always go mad in the Motor Trade when you’re due to go on holiday, I had sold more cars than usual, the phone was ringing constantly and I needed to leave for the airport in the next 30 minutes...
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SMMT Test Day at Millbrook Proving Ground (Part 2)
I am either going to be the World’s Worst Car Road Tester or I am going to have to come up with an ideal driving position for me only, and judge the best Automotive designers in the World on their...
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Non Paying Tennants and The Da Vinci Code
I knew it couldn’t be the very reasonably priced painter and decorator that we had hired to paint the showroom, because he’d finished, and had been paid up, but I had definitely heard a noise coming...
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Barrie Crampton #pinitforwarduk
Thanks for the Intro Nick @ www.bainser.com and fellow Pinner http://pinterest.com/bainserHi, my name is Barrie and I am addicted to Pinterest :-) , I’m a 55 year old, extremely cynical Car Dealer from...
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Scientists or Salesmen, who would you choose?
I don’t much care for Scientists and I am of the opinion If you want a cure for cancer, Aids, Ebola or Global Warming you should either make Scientists work on Commission only basis, or even better...
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The Perfect Storm
Things were going great and that’s always a bad sign for me. I am a big believer that if things can go wrong they will, and if it wasn’t for bad luck, I wouldn’t have any. Sometimes its so hard and...
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